1. Maintaining a good relationship with foreign buyers and suppliers is of utmost importance and complaints or trade disputes, whenever they arise, need to be settled amicably as soon as possible. A mechanism to resolve quality complaints or trade disputes is enumerated in chapter 8 of the foreign trade policy / handbook procedure 2015-20.
2. Exporters/Importers (Indian/Foreigner) may fill in the Online Application Form and submit it to the jurisdictional DGFT Office/SEZ.
3. Please submit your complaint in brief and upload relevant documents concerning the complaint in pdf format (Max 5 MB size).
4. On submission of the Online Application Form, a Unique Reference Number (URN) will be generated by the system which should be quoted in all future references. Status of the complaint can also be found at the 'View Status' link. In case you need to submit more information, you may send an email to the concerned Regional Authority/SEZ quoting the URN in the email subject header.